You can refer to Sparklight’s list of approved modems, but in theory, any modem that supports the required DOCSIS technology should work. For example, a Netgear DOCSIS modem with 300 Mbps speeds will run you about $55. In a Web browser, go to and enter your username and password if it does not log you in automatically. But even if you have to buy one, you can usually quickly recoup the cost and save money in the long run. As we continue our transition to Sparklight, we wanted to update you with some recent changes to our TV Everywhere and Email log-in pages. If you have a modem lying around from another provider, you can always plug it in to see if it works, but be aware that DSL modems aren’t compatible with Sparklight. If you have the highest tier 1,000 Mbps plan, look for a modem with 32x8 bonding. Unplug your modem from the power by pulling the power cord from the back of the modem. NOTE: If you have Business Phone service from Sparklight Business, do not unplug the modem powering your phone service - Call Technical Care Center for assistance at 877.570.0500. If you have Sparklight’s lowest tier 100 Mbps plan, you can get away with 8x4 bonding. If you need to power cycle your modem as part of your internet connection troubleshooting, follow the steps below. Sparklight internet uses cable technology, and you will need a DOCSIS 3.0 or DOCSIS 3.1 cable modem if you want to use your own.ĭOCSIS 3.0 modems have a feature called channel bonding to increase speeds. Eastern Kentucky University IT Powell 225 521 Lancaster Avenue Richmond, KY 40475 (859) 622-3000. EKU Student myMail Login Page Information Technology. Depending on your internet package, you may be able to avoid that fee by using your own modem instead. Mymail cableone net email Mymail cableone. Yes you can! Sparklight charges residential customers a fee to lease a modem.

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